Using The Program Office to Drive Successful Execution
Industry: Managed Services
The company is a leading provider of Information Technology solutions.
The company selected a “best in class” IT service management (ITSM) solution for its business operations. The selection was a highly customizable product, and they engaged a third-party integrator to implement. Recognizing the breath of impact to the organization, the company further recognized the value of adding seasoned program management professionals to ensure a successful delivery.
The SYNOVAS consultants joined the company's team and performed a non-intrusive assessment of the chosen solution, implementation strategy and implementation vendor.
Based on this assessment, the SYNOVAS team worked with the CIO office to embed a Program Office methodology geared towards day-to-day operational control. The program office project managers provided daily oversight of a portfolio of projects and the implementation vendor.
Together with the company’s business units, CIO, and President, SYNOVAS consultants developed integrative implementation processes and detailed action plans that were executed over an 11-month period.
* Senior Strategy/Program Management Consultant
* Enterprise (Fortune 500) Project Manager
* Senior Project Manager
* C-Level Advisors for engaged team
SYNOVAS was able to seamlessly integrate with the company’s business units, IT department and vendor, ensuring an immediate and positive project impact. With SYNOVAS support, the company is successfully implementing the new solution along with other critical projects.