Using The Program Office to Drive Successful Execution

Our Client

Revenue: $100M+
Employees: 300+
Industry: Managed Services

The company is a leading provider of Information Technology solutions.


The company selected a “best in class” IT service management (ITSM) solution for its business operations. The selection was a highly customizable product, and they engaged a third-party integrator to implement. Recognizing the breath of impact to the organization, the company further recognized the value of adding seasoned program management professionals to ensure a successful delivery.

Client's Needs

Effective execution of a complex portfolio of projects | Experienced program leadership and project management skills
Firm control of vendor schedule and costs | Strong design oversight for solutions integration


The SYNOVAS consultants joined the company's team and performed a non-intrusive assessment of the chosen solution, implementation strategy and implementation vendor.

Based on this assessment, the SYNOVAS team worked with the CIO office to embed a Program Office methodology geared towards day-to-day operational control. The program office project managers provided daily oversight of a portfolio of projects and the implementation vendor.

Together with the company’s business units, CIO, and President, SYNOVAS consultants developed integrative implementation processes and  detailed action plans that were executed over an 11-month period.

Our Team

*  Senior Strategy/Program Management Consultant
*  Enterprise (Fortune 500) Project Manager
*  Senior Project Manager
*  C-Level Advisors for engaged team


SYNOVAS was able to seamlessly integrate with the company’s business units, IT department and vendor, ensuring an immediate and positive project impact. With SYNOVAS support, the company is successfully implementing the new solution along with other critical projects.

Let's discuss how we can help you!

We go the extra mile to help you succeed. We're comfortable with our recommendations. We are prepared to own outcomes associated with our recommendations.